Your account
A map of the customer console: what each page is for, and where to go for the thing you actually want to do.
The pages
| Page | What lives there |
|---|---|
| Dashboard | Everything needing your attention, in one list — machines waiting to be approved, invoices awaiting payment, licenses expiring soon, node SSL requests. If nothing needs you, it says so. |
| Licenses | Every license on your account: its plan, key, expiry, and status. Open one to see its machines and to renew it. |
| Machines & Activations | The machines your licenses are activated on, and any activation waiting for you to confirm. This is where you approve a new machine, revoke one, or ask for a key to be regenerated. |
| TLS / SSL Certificates | Your certificate authority: download your root certificate, and approve certificate requests coming from your nodes. |
| Billing › Orders | Every order you have placed and its state — awaiting payment, submitted, verified, or rejected. Open an order for its payment instructions and to upload your proof. |
| Billing › Invoices | Your invoices. An unpaid one shows awaiting payment with a Pay button; a settled one is marked paid. Download the PDF at any time. |
| Billing › Wallet | Your balance and automatic renewal. |
| Settings | Your profile, company details and password. |
Signing in
An email address and password works for every account. If your organisation has single sign-on set up, the sign-in page will also offer a Sign in with SSO button, and you use your existing company account instead of a separate password.
A few things to expect if you sign in that way:
- Your identity comes from your provider. Changing your name or email is
- Your password here becomes irrelevant. Access is granted and revoked by
- Signing in with SSO never changes what you can do. It authenticates you;
If you do not see an SSO button, it is not enabled for your organisation — ask whoever administers it. There is nothing to configure from your side.
Common tasks
"Where is my license key?" — Licenses. Open the license; the key is on its page, along with the plan, expiry and the machines using it.
"I installed the agent and it is waiting to be activated." — **Machines & Activations**. A machine that has requested activation appears there for you to confirm. The Dashboard also flags it.
"I need to pay." — Billing › Invoices, or the Dashboard, which shows the total due. Both have a Pay button that takes you to the order carrying the payment instructions and the proof upload.
"I paid — where is my license?" — Once we verify the payment, the invoice is marked paid and the license is issued automatically. It then appears under Licenses, and you can activate machines against it.
"My license expires soon." — The Dashboard flags it, and Licenses has a renew action. With a funded wallet and automatic renewal enabled, renewal happens on its own.
"My hardware changed and the node is in its grace period." — Open the license under Licenses and request a hardware reset. Your node keeps running during the grace period while we rebind it.
The order of things
An order and a license are connected but not the same thing:
- You place an order for a plan and a number of nodes.
- An invoice is raised straight away so you have something to pay against.
- You pay and submit your proof; we verify it and the invoice is marked paid.
- A license is issued and appears under Licenses.
- You install the agent on a machine; it requests activation.
- You confirm the activation, and the machine starts running under that license.
Next steps
- Licensing and activation — plans, statuses, renewals, coupons
- Installation — getting the agent onto a server
- TLS and licensing — certificates for your nodes